Terms of Service
Last updated: 16th October 2025
Welcome to Varalign!
What parts of these terms apply to me?
This agreement governs your use of the VARALIGN platform available at https://varalign.co.uk/ (Platform) and any other services made available through the Platform. By using the Platform, you agree to be bound by this agreement which forms a binding contractual agreement between you, the User, and us, VARALIGN LTD 16699197 being a company incorporated in England and Wales with registered office address at 9 Wychwood Road, Crawley, England, RH10 6GG (VARALIGN, we or us).
The remainder of this agreement is divided into three parts:
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Part A (All Users), which sets out terms that apply to all Users, including Providers, Carers, and Patients;
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Part B (Providers), which sets out additional terms that apply to Healthcare Providers whose services can be booked (Service Listings) on the Platform; and
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Part C (Patients & Carers), which sets out additional terms that apply to users who can book Service Listings (Booking) on the Platform.
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(Carer) is a User who provides support to someone who cannot fully care for themselves due to age, illness, or disability.
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(Patient) is a User who receives or seeks to receive any services from a healthcare Provider through the Platform.
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Part A: All Users
1: ELIGIBILITY
a) This Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are either:
(i) over the age of 18 years and accessing the Platform for personal use; or
(ii) accessing the Platform on behalf of someone under the age of 18 years old and consent to that person’s use of the Platform.
b) Please do not access the Platform if you are under the age of 18 years old and do not have your parent or guardian’s consent, or if you have previously been suspended or prohibited from using the Platform.
c) If you use the Platform on behalf of a company or organisation you warrant that you have the necessary authority from that company or organisation to do so. If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “User” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Services on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.
2: ACCOUNTS
a) In order to use most of the functionality of the Platform, all Users are required to sign-up, register and receive an account through the Platform (an Account).
b) As part of the Account registration process and as part of your continued use of the Platform, you are required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, and other information as determined by VARALIGN from time to time.
c) You warrant that any information you give to VARALIGN in the course of completing the Account registration process will always be accurate, honest, correct and up to date.
d) Correspondence between Users must take place on the Platform. You agree to ensure that your Account does not display any of your personal contact information at any time such that it can be viewed by any other User. You agree to not give your contact details to any other User.
e) Once you complete the Account registration process, VARALIGN may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account.
f) VARALIGN reserves the right to contact you about any concerning behaviour by you, or to seek a resolution with you.
g) VARALIGN may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.
3: Subscription
Following Account registration, Users will automatically enrol in a specific Subscription Tier. For detailed pricing information on the Subscription Tiers and their offerings, please refer to our Website here: https://varalign.co.uk/subscriptions.
3.1: Providers
a) Offerings and Fees are customised based on specified needs for business.
b) Providers must provide requisite information to facilitate customisation.
3.2: Patients and carers
a) Each Subscription Tier offers different Licences, Calendar Integration, and Reminder functionalities.
4: USER OBLIGATIONS
As a User, you agree:
a) not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;
b) to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify VARALIGN of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Platform’s security;
c) to not use the Platform for any purpose other than for the purpose of making arrangements to provide or receive services, including by not using the Platform:
i) in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or providing a job which includes illegal activities or purposes); and
ii) in connection with any commercial or money making or other promotional or marketing endeavours except those that are endorsed herein, or as approved in writing by VARALIGN;
d) not to act in any way that may harm the reputation of VARALIGN or associated or interested parties or do anything at all contrary to the interests of VARALIGN or the Platform;
e) not to make any automated use of the Platform and you must not copy, reproduce, translate, adapt, vary or modify the Platform without the express written consent of VARALIGN;
f) that VARALIGN may change any features of the Platform or Services offered through the Platform at any time without notice to you;
g) that information given to you through the Platform, by VARALIGN or another User including a , is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
h) that VARALIGN may cancel your account at any time if it considers, in its absolute discretion, that you are in breach or are likely to breach this clause 4.
5: POSTED MATERIALS
5.1: Blog posts
VARALIGN may publish Blog Posts on the Platform concerning recent studies, information, or other relevant topics.
5.2: Disclaimer
a) VARALIGN is not and does not represent that it or its Personnel is a psychologist, psychiatrist, mental health professional or medical professional.
b) Any information we provide on our Platform or on our Website is general information only and is intended solely for informational purposes. VARALIGN has not considered your personal circumstances and therefore may not be suitable for your particular situation.
c) We do not provide legal, financial, medical or compliance advice and you should seek out appropriate professional advice before relying on any recommendations we make in our Products or Website.
6: REFUNDS, SERVICE INTERRUPTIONS AND CANCELLATIONS
VARALIGN will have no liability or obligation to you if:
a) an Carer, Patient or Provider cancels at any time after the time for performance of the Service Listing is agreed; or
b) for whatever reason, including technical faults, the services in a Service Listing cannot be performed or completed,
and you will not be entitled to any compensation from VARALIGN.
7: IDENTITY VERIFICATION
a) (Verification) We may offer or require Users to verify their details using our processes or an external identity verification service as applicable (Verification Service).
b) (Your personal information and privacy) We will collect your personal information in accordance with our Privacy Policy as set out in clause 15. Where a Verification Service is used, you acknowledge and agree that:
i) we may contact and share your personal information with a Verification Service to verify your details;
ii) you consent to us receiving, sharing and using this information to enable us to carry out the Verification Service.
c) (Fees) We may charge non-refundable fees for the Verification Service, as set out on the Platform.
d) (Warranty and Indemnity) You acknowledge and agree that:
i) we are reliant on the information provided by the Verification Service to verify your identity and to the extent permitted by law, we disclaim all warranties that the Verification Service will be accurate or guarantee that the Verification Service will ensure you contract with a suitable User;
ii) you should make your own inquiries as to other Users’ identities before engaging in contracts with those Users; and
iii) we do not endorse any User, Service Listing or Verification Service.
8: ONLINE PAYMENT PARTNER
a) We use a third-party online payment partner, currently Stripe (Online Payment Partner) to collect payments on the Platform, including for our Services. You can find Stripe’s Services Agreement here.
b) The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner.
c) You agree to release VARALIGN and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment.
d) We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.
9: SERVICE LIMITATIONS
The Platform is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that VARALIGN cannot and does not represent, warrant or guarantee that:
a) the Platform will be free from errors or defects;
b) the Platform will be accessible at all times;
c) messages sent through the Platform will be delivered promptly, or delivered at all;
d) information you receive or supply through the Platform will be secure or confidential; or
e) any information provided through the Platform is accurate or true.
10: INTELLECTUAL PROPERTY
a) VARALIGN retains ownership of all materials developed or provided (or both, as the case may be) in connection with the Platform (Platform Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.
b) You may make a temporary electronic copy of all or part of the Platform Content for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Platform Content without prior written consent from VARALIGN or as permitted by law.
c) In this clause 10, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in Australia and throughout the world.
11: THIRD PARTY CONTENT
The Platform may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). VARALIGN accepts no responsibility for Third Party Content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.
12: DISPUTES BETWEEN USERS
a) You should direct any complaint relating to another User (for example, between an Carer, Patient and Provider) to that User. Users must take all reasonable steps to resolve any dispute with another User with that User.
b) If any issue or problem relating to the Platform remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to VARALIGN via our contact form on the website, or via the email support@varalign.co.uk. We will assess the complaint and attempt to quickly and satisfactorily resolve it.
c) Any costs you incur in relation to a complaint or dispute will be your responsibility.
d) VARALIGN has the option to appoint an independent mediator or arbitrator if needed. The cost of any mediator or arbitrator must be shared equally between each of the parties to the dispute.
e) VARALIGN reserves the right to hold funds in relation to a dispute until the dispute is resolved by the relevant parties or by a mediator or arbitrator.
f) If you have a dispute with VARALIGN, you agree to notify us first and enter into discussion, mediation or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings.
g) Notwithstanding any other provision of this clause 12, you or VARALIGN may at any time cancel your Account or discontinue your use of the Platform.
13: SECURITY
VARALIGN does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference.
14: DISCLAIMER
a) (Introduction service) The Platform is an online booking platform which facilitates Bookings of Service Listings posted by Providers. VARALIGN simply collects a service fee in consideration for providing this booking service and does not have any obligations or liabilities to, and is not a party to any contract between a Carer, Patient, or Providers in relation to such events or services or otherwise resulting from the introduction or booking.
b) (Limitation of liability) To the maximum extent permitted by applicable law, VARALIGN excludes completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Platform or its use or any services provided by any Providers. This includes the transmission of any computer virus.
c) (Disclaimer) All express or implied representations and warranties are, to the maximum extent permitted by applicable law, excluded.
d) (Indemnity) You agree to indemnify VARALIGN and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives’:
i) breach of any term of this agreement;
ii) use of the Platform; or
iii) your provision or receipt of services from another User.
e) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.
15: CONFIDENTIALITY
You agree that:
a) no information owned by VARALIGN, including pricing, system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties; and
b) all communications involving the details of other users on this Platform are confidential, and must be kept as such by you and must not be distributed nor disclosed to any third party.
16: PRIVACY
a) We collect personal information about Users in accordance with our Privacy Policy available here https://varalign.co.uk/privacy/.
b) By creating an Account, you agree to VARALIGN’s Privacy Policy.
c) If you make a Booking, the relevant Provider will also collect your personal information – which shall be governed by their respective privacy policy.
17: NOTICE REGARDING APPLE
If you are accessing the Services from the Apple, Inc. (Apple) iOS Store, you acknowledge and agree:
a) this agreement is are between you and VARALIGN and not with Apple. Apple is not responsible for the Services or any content available on the Services;
b) Apple has no obligation whatsoever to furnish any maintenance and support services for the Services;
c) in the event of any failure of VARALIGN to conform to any applicable warranty, you may notify Apple, and Apple will refund the price for the Services. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs of expenses attributable to any failure to conform to any warranty will be VARALIGN’s responsibility;
d) Apple is not responsible for addressing any claims by you or any third party relating to the Services, including, but not limited to:
i) product liability claims;
ii) any claim that the Services fails to conform to any applicable legal or regulatory requirement; and
iii) claims arising under consumer protection, privacy, or similar legislation;
e) in the event of any third party claim that the Services or your use of the Services infringes any third party’s intellectual property rights, Apple will not be responsible for the investigation, defence, settlement and discharge of any such claim;
f) that you represent and warrant that:
i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting’” country; and
ii) you are not listed on any U.S. Government list of prohibited or restricted parties;
g) you must comply with applicable third party terms of this agreement when using the Services; and
h) Apple, and Apple’s subsidiaries, are third party beneficiaries of this agreement, and that, upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary.
18: TERMINATION
a) VARALIGN reserves the right to terminate a User’s access to any or all of the Platform (including any listings, memberships or Accounts) at any time without notice, for any reason.
b) In the event that a User’s Account is terminated:
i) the User’s access to all tools on the Platform will be revoked;
ii) the User will be unable to view the details of all other Users (including contact details, geographic details, any other personal details and service listings or requests); and
iii) the User may be unable to view the details of other s (including contact details, geographic details and any other details), and all service listings previously posted by the respective User will also be removed from the Platform.
c) Users may terminate their Account, and any other membership they hold in connection with the Platform, at any time by using the Platform’s functionality, where such functionality is available. Where such functionality is not available, VARALIGN will effect such termination within a reasonable time after receiving written notice from the User.
d) Notwithstanding termination or expiry of your Account, this agreement, or any other membership you hold in connection with the Platform, the provisions of Part A and any other provision in this agreement which by its nature would reasonably be expected to be complied with after termination or expiry, will continue to apply.
19: TAX
You are responsible for the collection and remission of all taxes associated with the services you provide or receive or any transactions through your use of the Platform, and VARALIGN will not be held accountable in relation to any transactions between Patients and Providers where tax related misconduct has occurred.
20: RECORD / AUDIT
To the extent permitted by law, VARALIGN reserves the right to keep all records of any and all transactions and communications made through this Platform between you and other Users (including conversations, user posts, comments, feedback, cookies, and I.P. address information) for administration purposes and also holds the right to produce these records in the event of any legal dispute involving VARALIGN.
21: NOTICES
a) A notice or other communication to a party under this agreement must be:
i) in writing and in English; and
ii) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.
b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
ii) when replied to by the other party,
whichever is earlier.
22: GENERAL
22.1: GOVERNING LAW AND JURISDICTION
This agreement is governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
22.2: THIRD PARTY RIGHTS
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
22.3: WAIVER
No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.
22.4: SEVERANCE
Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.
22.5: JOINT AND SEVERAL LIABILITY
An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.
22.6: ASSIGNMENT
A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.
22.7: COSTS
Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.
22.8: ENTIRE AGREEMENT
This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.
22.9: INTERPRETATION
a) (singular and plural) words in the singular includes the plural (and vice versa);
b) (gender) words indicating a gender includes the corresponding words of any other gender;
c) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
d) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
e) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
f) (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
g) (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
h) (headings) headings and words in bold type are for convenience only and do not affect interpretation;
i) (includes) the word “includes” and similar words in any form is not a word of limitation; and
j) (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.
Part B: Providers
23: ELIGIBILITY AND QUALIFICATIONS
a) You must verify that any Customer is over 18 years old or has their parent or guardian’s consent to use the Platform.
b) If in any of your Service Listings or anywhere on your Account you hold yourself out to possess certain qualifications (Qualifications), you warrant to VARALIGN that you do hold such Qualifications and if requested, will promptly provide VARALIGN with evidence of the Qualifications.
c) You must at all times maintain a valid working with children check in the jurisdiction you will offer your services in. VARALIGN is under no obligation to confirm the status of your eligibility to work with people under 18 years old. You indemnify VARALIGN against any claim that may arise in connection with your eligibility to work with people under 18 years old.
24: SERVICE LISTINGS
a) All Users can list services (such as events or memberships) (Service Listings) with their Account.
b) By making a Service Listing, you acknowledge and agree that:
i) you must use your best endeavours to provide as much information as possible in any Service Listing you submit to the Platform;
ii) VARALIGN may choose not to accept any Service Listing you submit to the Platform;
iii) any information you supply in a Service Listings must be true, timely and accurate;
iv) you must take all reasonable steps to complete the services as described in every Service Listing that is booked by a Carer or Patient, including by not cancelling any part of such a Service Listing;
v) you must deal with any dispute with a Carer or Patient in accordance with clause of Part A; and
vi) any additional terms and conditions relating to a Service Listing, including terms and conditions, refund policies and your privacy collection notice or policy, are solely between you and the relevant Patient and do not involve VARALIGN in any way, except that they must not be inconsistent with your or the Carer or Patient’s obligations under this agreement.
25: PROVISION OF SERVICES
a) You must ensure that all services specified in a Service Listing that is booked by a Carer or Patient are provided:
i) in accordance with all applicable laws, regulations, tax obligations and industry standards;
ii) with due care and skill and in a professional, punctual and diligent manner;
iii) so that the services are fit for their intended purpose; and
iv) on the date and at the times set out in the Service Listing.
b) You acknowledge and agree that a Carer or Patient may review any Service Listing or services you provide under a Service Listing on the Platform in accordance with clause 4 of Part C of this agreement.
c) If a Carer or Patient requests to reschedule the delivery time for the services listed in a Service Listing, you may choose to accept or reject such a request.
26: FEES
a) You will be required to quote the cost of providing the services specified in each Service Listing to a Carer or Patient (Quoted Amount). We will charge you a percentage of the Quoted Amount as set out on the Platform (Service Fee) for each Service Listing that is booked by a Carer or Patient.
b) When a Carer or Patient books a Service Listing, they will be prompted to pay the Quoted Amount, plus the Service Fee (together, the ‘Service Listing Fee’).
c) The balance of the Service Listing Fee minus the Service Fee (Your Fee) will be held in your Online Payment Partner account, by the Online Payment Partner, and transferred to your nominated bank account in accordance with the Online Payment Partner’s terms and conditions.
d) You:
i) appoint the Online Payment Partner as your limited collection agent solely for the purpose of accepting Your Fee from the Patient;
ii) agree that payments made by Patients or Carers to the Online Payment Partner (acting as your collection agent) will be considered the same as payments made directly to you; and
iii) agree that all payments to your nominated bank accounts will be made in accordance with the timing specified by the Online Payment Partner, which may vary depending on your geographic location.
e) VARALIGN reserves the right to change or waive the Service Fee at any time by updating this agreement, on written notice to you. We will provide you with at least 14 days’ written notice if this occurs, and upon receipt of such notice you will have the right to terminate this agreement immediately, on written notice to us. Your continued use of the Services after you receive such written notice will constitute your consent to the change and/or waiver set out in that notice.
f) You acknowledge and agree that, unless applicable laws or regulations require otherwise, taxes (including VAT) will be calculated and charged on the Quoted Amount and we will calculate the Service Fee on an amount equal to the Quoted Amount plus any taxes applicable to the Quoted Amount.
27: REFUNDS & CANCELLATIONS
a) Without limiting or otherwise affecting the terms of this agreement, if you wish to cancel a booked Service Listing, before you have performed the relevant services, you must contact us using the Platform’s functionality, including by providing details as to why you are cancelling. If VARALIGN decides to investigate your request, you must provide assistance and information to VARALIGN as reasonably requested.
b) You must ensure that your cancellation policy and refund policy in relation to you, Patients, or Carers cancelling an booked Service Listing is in compliance with all applicable laws.
c) If you cancel a service set out in an booked Service Listing, we may cancel your Account and/or any membership you hold in connection with the Platform.
d) You are responsible for managing all communications with the Patients and Carers regarding any cancellation of your Service Listing.
e) In the event of a cancellation whereby payment has already been provided, you shall directly process any refunds to the Patient or Carer in accordance with your refund policy set out in the Service Listing.
f) The Service Fee is by default non-refundable for change of mind. However, VARALIGN may, in its absolute discretion, issue refunds of the Service Fee in certain circumstances.
g) You agree to honour and comply with the process set out in this clause 6 in the event of a pricing error in a Service Listing.
h) You agree to resolve any disputes regarding cancellations and refunds directly with the Carer and Patient, and will indemnify and hold VARALIGN harmless from any claims related to such disputes.
28: BINDING CONTRACT
You agree that when you submit a Service Listing on the Platform this constitutes your offer to enter into a contract with the Patient and Carers, where you will provide a Patient with the service as specified in the relevant Service Listing, in exchange for payment of the relevant Quoted Amount. A contract is formed in this respect (between you and the Patient) when the Patient books a Service Listing (Booking) via the Platform.
29: WARRANTIES
By posting a Service Listing you represent and warrant that:
a) you are able to fulfil the requirements of the services specified in the Service Listing;
b) you will provide services to each Patient:
i) using suitably qualified and trained personnel exercising due care and skill in a professional, efficient, diligent and safe manner, and to the best industry standards; and
ii) in compliance with all applicable laws; and
c) any individuals involved in your performance of services to any Patient have not been previously convicted of an indictable offence, and any companies involved in your performance of services have no current legal, criminal, civil or administrative proceedings against them.
Part C: Patients & Carers
30: SERVICE LISTINGS, SERVICE REQUESTS AND FEES
a) Patients and Carers can book or purchase services listed in a Service Listing of another User (the Provider) by accepting a Service Listing via the Platform (Booking).
b) If you make a Booking, you acknowledge and agree that:
i) that will constitute your offer and intention to enter into a contract with the Provider for the Services in that Booking;
ii) for each Booking, the Service Listing Fee will be debited from your Account and VARALIGN will keep a Service Fee which will be calculated as a percentage of the Quoted Amount and will not be an additional charge to you; and
iii) any terms and conditions relating to services in a Service Listing are solely between you and the relevant Provider and do not involve VARALIGN in any way, except that such terms and conditions must not be inconsistent with your or the Provider’s obligations under this agreement.
31: PAYMENT
a) (Payment obligations) Unless otherwise agreed with the Provider, you may be required to pay a deposit for services specified in a booked Service Listing prior to the Provider performing those services.
b) (Pricing errors) In the event that we discover an error or inaccuracy in any price at which your Booking was purchased via the Platform, we will attempt to contact you and inform you of this as soon as possible. Subject to agreement with the Provider, you will then have the option of purchasing the relevant services at the correct price, or cancelling your Booking. If you choose to cancel your Booking and payment has already been debited, the full amount will be credited back to your original method of payment.
32: CANCELLATIONS
a) VARALIGN will have no liability or obligation to you if a Provider cancels a Service Listing after it has been agreed and you will not be entitled to any compensation from VARALIGN in relation to any such cancellation, including any portion of the Service Fee.
b) Cancellation and refund policies for each Service Listing are determined by the Provider. If you wish to cancel services specified in an agreed Service Listing, before the Provider has performed them, you must contact the Provider. If VARALIGN decides to investigate your cancellation, you must provide assistance and information to VARALIGN as reasonably requested.
c) If you cancel a service specified in an agreed Service Listing, whether the relevant Service Listing Fee paid by you (less our Service Fees) is refundable will depend on the cancellation policy and refund policy of the relevant Provider.
33: LINKED BUSINESSES
You acknowledge and agree that:
a) the Service Listings on the Platform are provided by Providers owned and operated by third parties that are not under the control of VARALIGN:
i) Providers may either be directly registered on the Platform by submitting the necessary documents and information to VARALIGN, or
ii) be displayed using publicly available information that VARALIGN has gathered.
b) Where we have provided a directory of Healthcare Providers, the order by which they appear is not randomised. Some providers appearing at the top of the directory may have paid commissions to us to be featured more prominently. These arrangements may affect the order in which providers are listed.
c) Without limiting clause 32(b) the directory of providers by VARALIGN on the Platform does not imply any endorsement or recommendation by VARALIGN of any Provider or their services;
d) VARALIGN does not examine, determine or warrant the certification and/or licensing, competence, solvency or information of any Provider who uses or is listed on the Platform; and
e) any terms and conditions relating to a Service Listing constitute a contract between you and the Provider once agreed and do not involve VARALIGN in any way.